About Us Staff at Welsh Gold.com are completely dedicated to your total satisfaction.
CUSTOMER SUPPORT, SERVICE AND COMPLAINTS
Welsh Gold will deal with all support, service and complaints in a fair,confidental and effective manner for these services please use the following contact numbers:
Phone : 0044 (0) 1686 624608
Fax : 0044 (0) 1686 627389
email: sales@welsh-gold.com
Email: bishop@logosnet.cy.net
These services are available during normal UK working hours 09.00am to 17.00pm Monday to Friday excluding public holidays. We acknowledge all enquiries with 5 working days and do our best to resolve them within 24 hours
There is no cost for this service other than the cost of your phone, fax charges or email costs.
If you have any suggestions or comments please email us at sales@welsh-gold.com
All our terms and conditions are subject to the laws of England and Wales.
Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard and most major credit cards. You may send your credit card information via the internet, phone, fax, snail mail or we will phone you for the details. On line credit card secure purchasing is available. All other options will remain available. All payments will be cleared prior to dispatch, cheque payments may delay the delivery times due to the time it takes to clear this type of payment.
While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between various financial providers.
Your statutory rights are not affected.
Shipping And Handling We undertake to advise you of all shipping and postal charges if requested to do so prior to dispatch and give you the option to cancel.
We further undertake to advise you if we feel that the shipping cost of an item is more than we would expect.
All returns will be monitored and customers informed of progress
We must be advised of all returns prior to dispatch
Full credit will be given for returned items less the original shipping cost, unless the item is returned because of damage..
Delivery Schedule We dispatch your order right away. You will normally recieve your order to you in 7 to 10 days working days. International orders are generally received in under 21 days days.
If we belive there is going to be a delay over and above this time scale we will advise you and give you the option to cancel.
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is included. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
All taxes outside the UK mainland must be discharged by the customer.
Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. All credit card information is removed from our computer on receipt of an order.
We regret that we are unable to deliver goods to an address other than the prime card holders address we confirm card holders addresses with the card issuing company.
While all care has been taken in making available and maintaining the Currency Conversion Rates displayed on this site, such conversion rates are estimates only of currency conversions that may apply to a transaction. These rates are provided for information purposes only without express or implied warranty. The Currency Conversion Rates should not be relied upon as actual currency conversion rates that may be applied to any particular transaction as such rates will frequently fluctuate over time and vary between various financial providers.
Guarantee Cancellation rights are in accordance with the European directive on distance selling incorporated into UK law by The Consumer Protection (Distance Selling) Regulations 2000 in that a customer has the right to return goods supplied within 7 days after the day the customer receives the goods. The customer will be required to ensure that goods returned under these cancellation rights, must be in there original condition with the original gift boxes and packing, packed securley, insured for the total value, a certificate of posting and delivery obtained. This cost must be born by the customer unless otherwise agreed in writing with Kerry Paul Jewellers. When the forgoing conditions are complied with Kerry Paul Jewellers undertake to make a full refund of the original amount paid normaly within 24 hours from the date we recieve the item back but not later than 30 days from the date of canellation The form of re-payment used will be the same type as the original i.e. refund to the original credit or debit card.
We must be advised of returns before they are sent.
We will refund all costs if the fault is ours and you comply as above.
Reaching Us If you need to reach us, please email on the links below alternatively, you can call on phone 01686 624608 International +44 phone without first zero or fax us on phone 01686 627389 or write to us at Kerry Paul Jewellers 29 Shortbridge Street, Newtown, Powys Wales SY16 2LN UK.
Please Use The Following email Link:
sales@welsg-gold.com
Privacy Policy We are commited to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)
Welsh Gold do not send any marketing material. This type of infomation will only be sent on request.
We collect information about you for 2 reasons firstly, to process your order and second, to provide you with the best possible service.
The type of information we will collect about you includes:
:your name
:address
:phone number
:email address
:credit/debit card details
We will never collect sensitive information about you without your explicit consent.
Welsh Gold do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
The personal information which we hold will be held securley in accordance with our internal security policy and the law of the United Kingdom.
Returns Policy A customer has the right to return goods supplied within 7 days after the day the customer receives the goods. The customer will be required to ensure that goods returned under these cancellation rights, must be in there original condition with the original gift boxes and packing, packed securley, insured for the total value, a certificate of posting and delivery obtained. This and the original postage cost must be born by the customer unless otherwise agreed in writing with Welsh Gold.com When the forgoing conditions are complied with Welsh Gold.com undertake to make a full refund of the original amount paid less the original postage, normaly within 24 hours from the date we recieve the item back but not later than 30 days from the date of canellation The form of re-payment used will be the same type as the original i.e. refund to the original credit or debit card.
All credit cards are processed through our parent company Kerry Paul Jewellers this is the name you will see on your statement
We must be advised of returns before they are sent.
We will refund all costs if the fault is ours and you comply as above.
The Consumer Protection (Distance Selling) Regulations 2000" which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
| Shipping And Handling < Insert information on your Shipping and Handling here > |
| Delivery Schedule We deliver your order right away. We will normally send your order to you in <days> business days . International orders are generally received in under <days> days. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. <All of our products come with a 30 day no quibble guarantee.> |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0) 1686 624608 (International +44 +44 (0) 1686 624608) or fax us on +44 (0) 1686 627389 or write to us at 29 Shortbridge Street Newtown Powys Wales SY162LN United Kingdom |
Privacy Policy Welsh Gold do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
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